Refund Policy
We want you to be completely satisfied with Eventtive. Here's our straightforward refund policy.
Last updated: January 15, 2024
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial subscription purchase if you're not completely satisfied with Eventtive.
Refund Eligibility
EligibleSubscription Plans
- Pro monthly and annual subscriptions within 30 days
- Business monthly and annual subscriptions within 30 days
- Subscription renewals within 7 days (prorated)
Not EligiblePay-as-you-go & Services
- Pay-as-you-go blend purchases (once processed)
- Subscriptions older than 30 days
- Accounts terminated for policy violations
How to Request a Refund
Contact Support
Email us at billing@eventtive.com with your account details
Verification
We'll verify your account and subscription details
Refund Processed
Refund issued to your original payment method within 5-7 days
Special Circumstances
Service Outages
If our service is unavailable for more than 24 hours, you may be eligible for a prorated refund or service credit.
Account Disputes
If you believe you've been charged incorrectly, contact us immediately for investigation and resolution.
Data Loss
In the unlikely event of data loss due to our error, we'll provide appropriate compensation.
Feature Changes
Significant feature removals may qualify for partial refunds at our discretion.
Need Help?
For refund requests or questions about our refund policy, please contact our billing team:
Billing Support
Address: 600 Congress Avenue, Austin, TX 78701
Email: billing@eventtive.com
Contact Us
Response time: Within 24 hours
General Support
Email: support@eventtive.com
Response time: Within 24 hours